Our Policy Statement

1. Booking & Payment Policy

  • Booking Confirmation: A tour is confirmed once a deposit of 50% of the total cost is received and a confirmation email is issued.
  • Full Payment: Required at least 14 days before arrival or can be arranged on arrival in special cases by prior agreement.
  • Late Bookings: Bookings made less than 21 days before arrival require full payment upon confirmation.
  • Payment Methods: We accept international bank transfers and balance payment in cash as agreed.

2. Cancellation & Refund Policy

  • Client Cancellations:
    • 30+ days before arrival: Full refund (minus bank charges)
    • 15–29 days: 50% refund
    • Less than 14 days: No refund
    • No Show: No refund (treated as last-minute cancellation)
  • Early Check-Out: No refunds for early departures, regardless of reason. This is considered a client decision and the client agrees to bear any resulting costs or losses.
  • Company Cancellations: If cancelled due to natural disasters, government restrictions, or safety issues, a full refund or rescheduling option will be provided.

3. Tour Amendments

  • Changes by Client: Allowed up to 14 days before arrival, subject to availability and admin fees.
  • Changes by Company: Minor adjustments may be made due to local conditions with prior notice.

4. Arrival & Departure Services

We offer airport pickup/drop-off at Bandaranaike International Airport (CMB) for round tours or provide shuttle service as agreed. Clients must provide accurate flight details at least 5 days before arrival.

5. Travel Insurance

Clients are strongly advised to have comprehensive travel and medical insurance. We are not liable for personal losses or medical costs.

6. Health & Safety

Clients must disclose any medical conditions or dietary restrictions before arrival. Pandemic protocols will follow current Sri Lankan regulations (e.g., COVID-19).

7. Conduct & Local Laws

Respect for Sri Lankan customs, religious sites, and local laws is mandatory. Offensive behavior, substance abuse, or illegal activity may result in tour termination without refund.

8. Liability Waiver

By booking, clients acknowledge travel risks and agree that the company and its partners are not liable for accidents, delays, natural disasters, or losses.

9. Use of Media

Photos or videos taken during the tour may be used for promotional purposes unless clients opt out in writing.

10. Data Privacy

Personal data collected during booking is confidential and used only for tour operations and compliance with Sri Lankan authorities.

11. Third Party Info Disclosure

If the tour is terminated early by either the client or the company, we are not obligated to share financial records or receipts with third parties.

12. Weather-Related Activity Policy

We may modify or cancel activities based on weather to ensure guest safety. Refunds are not issued for weather-related changes beyond our control. We appreciate your understanding.